Refund & Cancellation Policy
Clear, Transparent Refund Rules and Processing Timelines for Paireva Customers
1. Policy Overview & Scope
This Refund & Cancellation Policy describes the terms and procedures under which refunds are issued for platform registration fees and companion booking transactions conducted on Paireva (www.paireva.fun).
All payments and refunds on Paireva are processed securely through our authorized payment gateway partner, Razorpay.
2. One-Time Platform Registration Fee (₹399)
Paireva charges a mandatory one-time customer registration fee of ₹399. This fee covers 18+ identity verification, safety checks, and lifetime platform discovery access.
- Activated Accounts: Once a customer account has been verified and activated, the ₹399 registration fee is non-refundable.
- Failed/Duplicate Debits: If a technical error or duplicate debit occurs during registration fee payment, the duplicate transaction will be refunded 100% automatically.
3. Companion Booking Cancellation & Refund Matrix
When you book a companion, payment is captured securely via Razorpay. Refund eligibility depends on cancellation timing and initiating party:
Customer Cancellation (>24 Hours Notice)
If a customer cancels a booking more than 24 hours prior to the scheduled start time:
Customer Cancellation (<24 Hours Notice)
If a customer cancels within 24 hours of the scheduled start time:
Companion Cancellation
If a companion cancels a confirmed booking for any reason:
Platform Safety Cancellation
If Paireva cancels a booking due to safety or companion unavailability:
4. No-Show & Late Arrival Rules
- Customer No-Show: If a customer fails to arrive at the agreed venue within 30 minutes of the start time without prior notice, the booking is marked as a customer no-show and is non-refundable.
- Companion No-Show: If a companion fails to arrive, the customer receives an immediate 100% full refund and the companion faces account review.
5. Refund Method & Processing Timelines
Approved refunds are credited directly back to the original payment method used during checkout (UPI, Credit/Debit Card, Netbanking) via Razorpay.
- UPI Transactions: 1 to 3 business days.
- Credit / Debit Cards: 5 to 7 business days (depending on issuing bank).
- Netbanking: 3 to 5 business days.
6. Dispute Resolution & Customer Support
If you experience any issue relating to a booking, payment, refund, duplicate charge, cancellation, or other platform-related matter, please contact Paireva through the email address below.
We encourage users to contact us first so that we can review the issue and attempt to resolve the matter.
For payment-related issues, please provide your booking or payment reference number and a description of the issue. Do not share your password, OTP, UPI PIN, CVV, card number, or other sensitive authentication information with anyone claiming to represent Paireva.
For urgent safety or emergency situations, users should contact the appropriate local emergency services directly.